Refund policy

Eligibility
Returns and exchanges are accepted within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags and packaging. Music and media products such as vinyl, CDs, DVDs, and cassettes must be unopened and sealed.

Non-Returnable Items
Certain items are not eligible for return, including custom or personalized products such as signed or limited editions, sale or discounted items marked as final sale, and purchases made at live events or tours.

How to Start a Return
Customers must contact us at support@tompetty.com before sending any item back. Unauthorized returns will not be accepted. Customers are responsible for return shipping costs unless the item is defective or an error was made on our part. We strongly recommend retaining tracking details for all returns.

Defective or Damaged Items
Defects or damages must be reported within 30 days of delivery and must include photo evidence. Minor imperfections on vinyl records, such as corner dings, seam splits, or light creases, do not qualify for replacement unless they affect playability. Items sold as “blemished” or “as-is” are final sale.

Refunds
Refunds are issued to the original payment method within 7–10 business days after inspection. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges
Exchanges are permitted within 30 days of delivery, subject to stock availability. If the requested item is not available, a refund will be issued. Items that do not meet return standards will be shipped back at the customer’s expense.